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Better Built Door

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4.30 (10 reviews)
Contact Information OUR ADDRESS
9805 NE 116th St Ste 7341
Kirkland, WA 98034

Phone Number
Call (425) 825-1209
Visit our website
http://betterbuiltdoor.com/

Description

Welcome to Better Built Garage Doors LLC. With over 25 years of experience, we are your garage door and garage door opener experts! Serving King and Snohomish Counties, we provide a wide range of services, including:

Garage Door Installations

Garage Door  Replacements

Sections Replacements

Broken Spring and Cable Replacements

Garage Door Opener Installations

Authorized LiftMaster Dealer

We will also be happy to install your store bought garage door opener.  Better Built Garage Door is always willing to go the extra mile to provide you with the quality work and excellent customer service that you deserve.

Location

Kirkland, Washington
9805 NE 116th St Ste 7341

Rating

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Quality
4.30
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Users' reviews

1.00

Very bad!

I'm very cautious about negative reviews. The owner of this place has a very bad attitude. My door was replaced last year in the summer, and it's now bent and can't be closed / opened fully under completely normal use. I gave them a call this morning and the owner sounded pissed over the phone without fully understanding the situation, saying the earliest they can do is end of next week, and if there's no issue with the spring they'll charge for it. I gave them a second call and confirmed if they really couldn't schedule it earlier, and I hanged up a little bit earlier because I wish to call another service to get things fixed earlier, then the owner called back and yelled 'don't *fxxking* hang up on me'. It's very bad customer service plus the garage door they installed isn't of good quality. Avoid at all cost!

5.00

They are great at customer service!

I love these guys! They are great at customer service, super friend and listen to what you want. I would highly recommend them to anyone.

5.00

Jesse installed a new R12 door with insulated glass, jackshaft opener, and a high lift kit. I'm thrilled. Everything is working flawlessly!

Jesse installed a new R12 door with insulated glass, jackshaft opener, and a high lift kit. I'm thrilled. Everything is working flawlessly! He arrived on time and answered several phone calls;I had a bunch of questions prior to signing on. His bid was +- $20 of other companies. I signed with Jesse because he seemed to love answering my questions and was extremely helpful. I have a Costco membership and did NOT sign with them, way too expensive.

5.00

Good job!

When my door motor started acting up I attempted and achieved a temporary fix by lubing everything I could and cranking up the force settings to the max. I wasn't convinced I had done a satisfactory job though so I called Jesse yesterday & left him a voicemail He called back the same day & we talked about the symptoms and turned out one of the torsion springs was toast so he gave me a 2 hr window for the next day itself. The following day he showed up within the estimated window and replaced both within the hour and also fixed a couple of other issues that might lead to issues in the future. We also discussed other upgrade/replacement options for the future No issues, no complaints whatsoever

5.00

Thanks, Jessie!

Jessie did a really awesome job. Given the broken torsion spring, he explained what he was doing throughout the process. He also addressed the trolley wall bracket that needed to be remounted. He also gave helpful tips on where best to apply lubricant to keep the door humming along. Thanks, Jessie!

5.00

I would highly recommend this company!

Two days before Christmas and the spring on my old wooden garage door broke. Jessie, the owner of Better Built Door, an expert on garage doors, called back within the day. The other two companies took much longer. In short, I got a reasonable quote and a new garage door by Tuesday morning. Pretty great considering it was around Christmas. My new garage door is gorgeous and I love that it seals completely on the bottom. Now I can feel safe that rodents will not come in. Builder Built Door also helped with my parents house two months later when a wire to their garage door came off. I called Jessie and he was able to go out that day to repair it. Cost was very inexpensive. I would highly recommend this company because Jessie is a hard worker who is straight-forward. His prices are reasonable and he really is knowledgeable about garage doors. 25 plus years of experience really shows. Thanks Better Built Doors. Connie from Bellevue

5.00

Jessie and Richardo are professional, friendly... Highly recommended!

Arriving home from vacation at 1AM to find our garage door unwilling to open under any circumstances... We noticed the spring had broken, and tried various things to open the door manually with no luck. I called Jessie at Better Built Door, and he said he could get us in the next day. 10 mins after hanging up the phone, he called back saying he could get me in today within a half hour. YAY!!!! A new and better spring was put in. Our car is now freed from it's prison! Jessie and Richardo are professional, friendly... Highly recommended!

5.00

I have recommended them to friends.

These guys replaced an old spring that broke on one of my doors. They came out when they said they would, charged what they said they would. Did quality work. I had them install new garage door openers on my garage doors 6 years ago. They have worked flawlessly ever since. No issues. I have recommended them to friends. No issues.

5.00

These guys are great!thanks

These guys are great. I have contacted them 3 times over the past year and a half. On the first call, he gave me enough information to fix the issue myself. On the second call, we set up an appointment. He gave me the price of a new door opener but also told me that he would likely be able to replace specific parts for less, depending on what was wrong. The final cost was about half the cost of a new opener. On the third call, the fix was minor but he was able to squeeze me into his very busy schedule within 24 hours as my door would not open - and he didn't even charge me. He called before arriving which I really appreciate as a heads up. I like his honest and no-nonsense approach and have recommended him to several friends.

2.00

Ironically.

was calling around to get estimates for my garage door. I wasn't sure if my door simply needed a repair or if I needed a new door completely. Since I'm not an expert on garage doors, I wanted to get a few opinions and quotes- as opposed to going with whatever the first guy tells me. I made a call to Better Built Door, explained my situation, and asked if someone could come out and give me an estimate. The person I talked to said he doesn't give estimates on repairs, just new doors. And he would rather not come out to look at the house unless I'm using their services. How would I know who to use unless I do my research? I suppose I'm better off not wanting someone who doesn't want to work with me. I ended up buying a new door from a wonderful company that has great customer service. Ironically, it was the first guy that came out to give me a quote.