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TLC AutoCare

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5.00 (10 reviews)
TLC AutoCare
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Contact Information OUR ADDRESS
11626 Slater Ave NE Ste 6
Kirkland, WA 98034

Phone Number
Call (425) 406-1055
Visit our website
http://www.tlcautocare.com/

Location

Kirkland, Washington
11626 Slater Ave NE Ste 6

Rating

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Users' reviews

5.00

Thanks, guys!

Posted by on 03/25/2017

Although they were neither the closest nor the least expensive shop, the preponderance of positive reviews swayed me & I set up an appointment online via Repair Pal (which gives you an idea of what cost range to expect) to have an oxygen sensor replaced and get an oil change done while I was at it. Andy was very straightforward in conversation, suggesting that while my initial diagnosis (the code, common things that go out on my type of car at this age/mileage, etc) was sound, I should probably let them diagnose it before replacing it blindly, which is a very respectful way of saying that they do this for a living and probably

know a few more things than I do :-) :-) I liked Andy right away. As part of their service, they would also provide an inspection of general vehicle health. Andy offered to text it to me when they were done so I could review if there was anything that was urgent. I headed over to Seattle Urban Coffeeworks with a few episodes of Season 2 of "The Expanse" and enjoyed a very mellow morning. Inspection had several watch list items -- not unexpected for a car of this age or mileage. The thoroughness is appreciated, but what really knocks it out is the inclusion of pictures. From this, I have a better understanding on the problem and severity. Car was done shortly thereafter and I was back to work by 10. They are clearly a quality shop with top notch mechanics and great customer focus. Thanks, guys!

5.00

Andy and John, thank you for restoring my faith in automobile mechanics. You guys rock!

Posted by on 03/17/2017

This shop gets my HIGHEST rating. If you own an Audi, take it to TLC AutoCare. I had to have the top end rebuilt on my A6. It wasn't going to be cheap, and I wanted someone who had done it before. TLC came highly recommended. Too bad for them, because my car turned out to be a HUGE pain in the ass for TLC. Long story short, not only did they go the extra mile to make EVERYTHING work, but now the car drives like a brand new car. I am ridiculously pleased with the level of attention to detail that both the owners and the mechanics showed me during the course of the engine rebuild ordeal. TLC went to great lengths to ensure that when I drove away it was as a satisfied customer, not as someone who felt like he'd just had several mortgage payments extorted from him. TLC is - in my opinion - THE BEST I've ever seen when it comes to mechanical automotive repair. I plan to make them my go-to shop for my Audi for as long as I own the car - if they'll still have me after all the grief they had to go through. If you're ANYWHERE near Totem lake(they're right behind the Arco on 116th) you should take your car here. You won't be disappointed - this place is top notch. Period. Andy and John, thank you for restoring my faith in automobile mechanics. You guys rock!

5.00

Will come back and recommend.

Posted by on 01/28/2017

The service is very professional and impressive. First, their business hours are flexible and convenient for us who need to start working in the early morning and finish working late. The store is very clean and well-organized. Hundreds of auto part are categorized and put neatly in containers. Andy, the manager, is very

friendly and welcoming. They tried their best to fix our BMW in the timely manner with an affordable price. They are totally different from some of other auto shops where they always play trick to charge more. After check-up, they updated the situation and asked us for decisions. They also took our narrative information seriously in order to get the more accurate results of diagnosis. They kept informing the process with us, which made us feel that our car was taken care very well. Our communication went smoothly and ended up with the detailed report (how they fixed the car, what came up, how they tested to make sure the car works well before returning to us).This is an unique and extraordinary excellent auto repair we have had so far. Will come back and recommend.

5.00

excellent job!

Posted by on 01/23/2017

Andy does an excellent job of explaining the required service, very thorough and willing to take the time to answer all questions. Likewise the techs performed a very thorough analysis of my 2005 Audi A4 Quattro, and found the leak and fixed it, and identified other issues that need attention. They also provided a loan car. I took a hit to my checkbook, but based on their professional service, knowledge and integrity, I trust that the cost was fair and competitive.

5.00

Cool!

Posted by on 11/04/2016

I went in to have an alternator swapped out, and talk about above and beyond! I was greeted and was provided extraordinary customer service throughout the process. They add a free diagnostic / maintenance check to ensure your ride is equipped for the road, and better yet they text you a link of the full inspection (for us millennials.) This place is definitely the go-to if you're in the Kirkland area. Andy and his team did an awesome job; it's nice to see an auto shop that cares!

5.00

I lovvveeeeeee these guys!!!! Please bring your car here. I WILL NEVER GO ANYWHERE ELSE.....

Posted by on 10/08/2016

My review is late... I lovvveeeeeee these guys!!!! Please bring your car here..These ppl are very honest.. And the prices are very reasonable... My husband and I came here after reading the reviews... Arriving very scared and prepared to get ripped off as always... Omg Andy I think his name was... Super honest..you can hear it in his voice.. Not only did he fix my BMW for a great price.. He gave me a free inspection just to give me the heads up on the car.....He asked us how we were getting home and we told him the bus... Well he didn't find that to be a good idea so he put us in a loaner car.....LOL I feel sorry for anyone who doesn't come here... NO JOKE... I've never experienced an auto shop with this kind of honesty and kindness... ANDY YOUR A GOOD GUY! AND to anyone reading the comments... STOP WAISTING YOUR TIME AND GET YOUR BUTT DOWN THERE!!!! I WILL NEVER GO ANYWHERE ELSE.....

5.00

Prompt, competent, fairly priced, and honest

Posted by on 09/23/2015

Prompt, competent, fairly priced, and honest -- everything you want from a repair shop. The only one I recommend to people.

5.00

Thanks so much!

Posted by on 08/30/2015

From start to finish, this shop took care of my cars needs with lots of care, respect and honesty. Before I found this shop, I was always stressed out and anxious about getting my car looked at. But i'm so glad I found them! I've never felt so great leaving my car in their hands. Also, the way they led me through the car's diagnosis was effortlessly informative. And I will be going back for all of my cars needs. Thanks so much!

5.00

Thank you so much, Andy and crew for your excellent service!

Posted by on 02/16/2014

TLC Auto is my trusted place to go to get my cars repaired. They are always polite and helpful. Andy remembers me after just a couple of visits and treats me like a real person. They explain everything they find that needs done on the vehicle and are very willing to answer questions and go as deep into the repair explanation as you want. I'm curious about repairs done to my vehicle so I ask a lot of questions and never get my questions adequately answered anywhere except here at TLC Auto. Their prices have not always been the lowest but the feeling of trust I have that they will get it done right the first time and aren't telling me to do things I don't need done is worth a few extra dollars. My most recent car repair from TLC had me driving away feeling like I was in a brand-new car. What a difference! Thank you so much, Andy and crew for your excellent service!

5.00

Great workmanship, great prices

Posted by on 04/20/2010

GREAT repair shop for my Volvo. The owner, Andy, is a good and honest mechanic with reasonable rates. He talks to you about your car problems like a friend, not a service manager trying to squeeze you for every dollar. Andy remembers you when you come back in, remembers the work he did last time. It's like having a friend who fixes cars. They also offer a membership card where repeat customers get 5% off and your car has roadside assistance. We have AAA so we've never used that service, but it's just another indication of how thoughtful they are at TLC.I took my car here after having a bad experience at Barrier Volvo, and TLC took care of the whole problem for one-fifth what Barrier charged me. Great workmanship, great prices. I can't recommend TLC Auto highly enough.