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Barnhart Lee, OD

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3.50 (2 reviews)
Barnhart Lee, OD
5
5.1
5.2
Contact Information OUR ADDRESS
10614 Beardslee Blvd
Bothell, WA 98011

Phone Number
Call (425) 485-5101
Visit our website
http://barnhartod.comcastbiz.net/

Description

Optometric Services:

Comprehensive Eye Exams

Contact Lens Fitting and Evaluation

Contact Lens ordering (free delivery with annual supply)

Extensive Optical**

Cataract Evaluation

Emergency Eye Care

Post Op Co-Mangement (cataracts, Lasik, and PRK)

 

Location

Bothell, Washington
10614 Beardslee Blvd

Rating

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Quality
3.50
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Users' reviews

2.00

The staff was aloof and indifferent.  I felt like I had to beg the front desk to take my money.  There was not a crack of friendliness from the staff.

Posted by on 02/04/2016

The staff was aloof and indifferent.  I felt like I had to beg the front desk to take my money.  There was not a crack of friendliness from the staff.

The gal that performed the pre check and helped pick out glasses was super passive aggressive.  At the end they didn't carry the Free Form frames or anything similar so I simply asked to change the lenses.  It turned out I had to sign a waiver saying neither them nor the labs would be responsible if the frame breaks because it was an old frame.  And if that happens, I would have to pay for the lenses as well.  I was then told to "either sign it or don't".  When I told her I needed to think about it, she stuffed all the paperworks in the disorganized drawer, half slammed it, threw her hands up, gave me a look, nods her head and said "I get it... I get it...."  I think the message was that I was a POS and I've wasted her time.  I was in disbelieve.  After some thoughts, I believe she had no incentive to sell glasses since she'll get paid the same either way.  It'd just be more paperwork if she did.  And judging from another review, the paperwork would have been a nightmare.

At the end there was so much tension I just wanted to get out of there.  I felt like I was Tom Cruise facing Jack Nicholson in A Few Good Men.  I could not handle the truth.

Dr Barnhardt was friendly.  He was chatty.  He had to rush the exam at the end because the next patient had been waiting for a while.  Maybe because of the rush I was not offered trial contact lenses and fitting but I was charged for that copay.  Still, I think the exam that I received was thorough and the two stars are for Dr Barnhardt.

All in all, I don't think this office deserves the high ratings that it received.  I wish I didn't wait for nearly 3 weeks for my appointment which I could've gotten in a few days from other places.  I found the frames I wanted from another place and had a much better customer service experience.

5.00

This review is from my first-ever optometrist visit, but Dr Barnhart is certainly impressive, even without any real points of comparison for me to offer. I'm really glad I found this place.

Posted by on 05/15/2013

This review is from my first-ever optometrist visit, but Dr Barnhart is certainly impressive, even without any real points of comparison for me to offer.

This is a small practice on the edge of the small business district in Main Street Bothell. There's a receptionist, and a tech who does preliminary exams as well as frame fittings. They're both really nice, very outgoing and charming. They put you right at ease. The little clinic seems to run right on time; there's just one doctor and they all seem to know each other's rhythms and schedules really well. 

Dr Barnhart himself is very personable, thorough, and seems incredibly well-versed in his work. An ophthalmologist is supposed to have more medical background than an optometrist, but Dr Barnhart offered clear, digestible, and useful medical information on every consideration he made during my visit. He was able to determine root causes quickly in my very slight, age-related vision loss, and arrived at a prescription in about an hour.

I still need to go back and find my frames, which is something that can be handled as a walk-in, provided they're not slammed. I watched them deal with multiple patients in the lobby and over the phone, and they always struck me as concerned, thoughtful, and engaging. I'm really glad I found this place.